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  • After receiving my first towigs, I am completely hooked. The density is perfect and the hair is beautiful and easy to manage. The lace also blends perfectly for a realistic part. towigs is my top choice

    -–Elva

  • I’ve just received my third and fourth units from Towigs.com and I must say that as usual I received exceptional customer service. I just love the natural relaxed texture - it is by far my favorite. This time I also ordered the regular relaxed and it was perfectly blended and the cut is very nice.

    -–Lisa

  • The piece and quality of the hair is exceptional! Thank you so much! Your customer service has been excellent!

    -–Karen

  • i bought 2 wigs from your shop, one made of Indian Remy and the other with Chinese remy. i use flat and curling iron on both wgs and had absolutyly no problems. maybe the beautitian wants her to buy wigs from her XD however i want to confirm that towigs sells wigs made of REAL human hair.

    -–Kermesite

Free Return and Exchange:

Towigs.com specializes in Lace Wigs production and sales. We devote ourselves in providing you premium quality wigs with reasonable price and knight service .In order to offer you secure online shopping circumstance, we are launching 'Free Exchange & Return' campaign from now.

Definite details below:

  • 1. The customer who isn't satisfied with the lace wigs, please contact us by email cs@towigs.com within 48 hours to make application of "return or exchange" since you sign for your goods. Overdue this item is not available.

  • 2. Please send pictures of the lace wig to us when you decide to make exchange or return.

  • 3. The exchange can be done in the same style, and if you want to exchange the different style, you should pay the price difference.

  • 4. There won't be any re-stocking fee charged for exchange, but Clients need to afford the shipping cost of the wig. For refund cases the shipping fee will be deducted form your refund. But if it our responsibility, you get full refund. After we confirm your exchange or return request, then you can send the wig back with it.

  • 5. In order to ensure the safe transport of the wig ,be sure to contact us before sending the wig back, Please ! We have the right to refuse to sign for the package if you send them back without our permission! Otherwise you will be responsible for all the losses arising there from.

  • 6. This promise is applied for the in stock lace wigs, not include any used wigs, custom lace wigs, special offer products except for any quality problem. Please make sure Merchandise is in new condition, unused, uncut and in original packaging.

  • 7. If customers can follow the above items, please contact with cs@towigs.com to fill in the returning application.

Repair Service:

1.For lace wigs bought from our website, if any need, we can provide cleaning, maintenance and repair one time within three months.
2.The repair includes:
Wig cleaning
Repair bad tangles
Replacing hair loss

Free Cancelling:

We can cancel the order for you free of charge if you contact us in time after your purchase.

1.For instock orders, please contact us within 8 hours after your payment finished.
2.For custom orders, please contact us within 24hrs after your payment finished.
3.Overdue, you will be charged 15% restock fee.
4.Orders can't be canceled once the parcel is shipped out or we have already begun to custom the wigs.

All rights to interpret are reserved by towigs.com

Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: cs@towigs.com. We will not provide any exchange, return or repair service on returned wig without our permission, and all loss will be afforded by customers.

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